VISA Customer Service!
Well, there are many bad story about bad customer service. Actually mine story isn't too bad at all. However, I find that funny so I decided to post something about.
My mom who can't speak English need to activate her new VISA. So, I try to help activate the card out by call to T* Bank number on the new VISA card.
A representative picks up the phone and I told her I am helping my mom activity her new VISA. In the past, I remember you only needed to activate the card though a automated system by calling from your home phone line. This time I actually got a person responding.
So, I kindly told her that my mom can't speak English and so the rep decided to look for a translator for me. Waited... waited.. 15 minutes later, she came back and say the interpreter service was closed. So, I hang up.
Next morning I called again, this time I told the representative that I need a translator because my mom can't speak English. So she did, after 5 minutes, I was forward to an automated speech system with a Cantonese message saying the service is closed.
So, I decided to let my mom talk the next time. I called, and a representative started talking to me. I told her that my mom will talk to you now and she want to activate her card. This rep was smart, she asked me if my mom can speak English fluently, and I guess not. She told me she will transfer me to a Cantonese rep. I told her not necessary, but she did.
Well, this time, it was a recorded Mandarin message saying the service is now closed.
Sigh, I guess this time I will have to let my mom talk though the whole conversion. In the end, everything works out fine. Although the rep has a long speech kindly and slowly telling my mom to buy extra protection plan during the VISA activation. I simply told my mom just say no.
Well, that's all! You just have to work with the customer service to get what you want.
My mom who can't speak English need to activate her new VISA. So, I try to help activate the card out by call to T* Bank number on the new VISA card.
A representative picks up the phone and I told her I am helping my mom activity her new VISA. In the past, I remember you only needed to activate the card though a automated system by calling from your home phone line. This time I actually got a person responding.
So, I kindly told her that my mom can't speak English and so the rep decided to look for a translator for me. Waited... waited.. 15 minutes later, she came back and say the interpreter service was closed. So, I hang up.
Next morning I called again, this time I told the representative that I need a translator because my mom can't speak English. So she did, after 5 minutes, I was forward to an automated speech system with a Cantonese message saying the service is closed.
So, I decided to let my mom talk the next time. I called, and a representative started talking to me. I told her that my mom will talk to you now and she want to activate her card. This rep was smart, she asked me if my mom can speak English fluently, and I guess not. She told me she will transfer me to a Cantonese rep. I told her not necessary, but she did.
Well, this time, it was a recorded Mandarin message saying the service is now closed.
Sigh, I guess this time I will have to let my mom talk though the whole conversion. In the end, everything works out fine. Although the rep has a long speech kindly and slowly telling my mom to buy extra protection plan during the VISA activation. I simply told my mom just say no.
Well, that's all! You just have to work with the customer service to get what you want.
Comments